City Services
Public Works & Utility Department
Utilities Division
Frequently Asked Question
Q. Is my water safe to drink?
The City of Gastonia's drinking water
consistently exceeds State of North Carolina and US EPA
regulations. The Water Supply & Treatment Division
has set standards that surpass those of the State and
Federal agencies to insure the safest drinking water
possible.
Q. How hard is my water
and do I need a water softener?
The hardness is usually about 14 mg/L
(milligrams per liter) or 0.82 gpg(grains per gallon).
Due to the lack of hardness, water-softening devices
are not necessary. In fact, soft water may save you money
by reducing the amount of detergent needed.
Q. Should I use a water
filter on my tap?
Point-of-use-filters are acceptable to use if
they are maintained properly. These filters remove the
chlorine, which is used for disinfections and can form
a breeding ground for bacteria. The filters must be changed
on a regular basis according to the manufacturer's instructions.
Q. Does my water contain
fluoride?
Yes. The City of Gastonia adds fluoride
to the water to help protect children's teeth. This is
one of the added benefits of being a city water customer.
Q. Does my water contain
lead? Should I have it tested?
Although the City of Gastonia has no lead
service lines, lead may enter your water system as a result
of the corrosion of materials in household plumbing. These
materials include lead-based solder and some plumbing
fixtures containing brass. If there are young children
or pregnant women using your drinking water or if you
feel your plumbing materials put your home at risk, you
should consider having your water tested for lead. Install
spigot fixtures that are certified Lead Free only.
Q. Is bottled water better
for me to drink?
Recently the bottled water industry has
been placed under stricter guidelines than in the past.
They are now required to meet the same water quality regulations
that a municipality must meet. In most of the brands the
benefits such as fluoride have been filtered out, leaving
you with a product that costs more money and is less beneficial.
Q. Who do I contact if I
have questions or want information concerning my water?
If you are on the City of Gastonia's water
and you have any complaints or questions concerning your
water or if you need system information you can contact:
Lisa Digh
704.854.6686
Water / Sewer
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