General Guidelines for Pickup

The City provides one green 96-gallon rollout cart for garbage to each residential unit at a $6.50 per month fee.  The cart is numbered and assigned to a specific address.  Carts are the property of the City and should not be defaced.  If you move, the cart must remain at the current address.  If your rollout cart is stolen or breaks through normal use and can be repaired, please contact the Solid Waste Customer Service Center at 704.866.6774. Keep your cart clean by washing it with mild soap and water. New construction homes are charged a one-time $50.00 lease fee for the garbage cart.
Guidelines for your cart:
  • Place household trash and garbage in tied plastic bags prior to placing in the cart.
  • Be sure that the bags are fully inside the cart and that the lid will shut.
  • Do not place leaves, grass clippings and other yard waste in the cart.
  • Do not place construction and remodeling materials in the cart.
  • Do not place hazardous material in the cart.

To ensure your roll out cart is emptied:

  • Your cart should be at the curb before 7:00 am on your scheduled collection day.
  • Place your cart 4 feet away from recycling cart, trees, mailboxes, parked cars, fences and utility lines so that the automated truck can empty your cart.
  • The cart should be placed within 2 feet of the curb with the lid opening toward the street.  The truck cannot empty the cart if it is turned the wrong direction.
  • If your cart is improperly placed or if it is placed at the curb later than 7:00 am, you will need to contact the Solid Waste Customer Service Center and schedule collection for another day. The collection truck is on a scheduled route and is unable to return to addresses the same day.
  • Remove your empty cart from the street by midnight on your collection day.
  • To verify your normal garbage collection day, please click here


For more information, please see the Quick Links section to the right.
Offices for Solid Waste are open 8:00 am to 4:30 pm Monday through Friday.
Contact Information:
Solid Waste Division
P.O. Box 1748 Gastonia, NC 28052-1748
704.866.6774 (office)
704.866.6047 (fax)


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