Apply for New Service or Transfer Service

New Service:

If you are a new resident to Gastonia, or surrounding area, where utilities are provided by the City of Gastonia or Two Rivers Utilities, and need to establish service in your name, please complete the online Residential Utility Service Application, and allow two (2) working days for us to process your request. Because electricity, water and sewer are billed after being used, we require that you establish credit before completing your application for new service. Credit checks are performed with each application to determine if a Security Deposit, or additional documentation will be required.

If you require same day service, please call our office at 704-866-6714. Please note that we must receive account information and any required supporting documentation and/or paid utility deposits by 3:00 pm. Requests received after 3:00 pm will be processed the next business day.

Transfer Service:

If you are currently a City of Gastonia utility customer and are moving to a new residence also served by the City of Gastonia, please submit your request through online Customer Self Service (CSS) or complete the online Disconnect & Transfer Utility Service Application. A City of Gastonia Customer Service Representative will contact you regarding any deposit requirements or other documentation needed, if any. Please allow at least two (2) working days for your service request to be received and processed.

If you require same day service, please call our office at 704-866-6714. Please note that we must receive account information and any required supporting documentation and/or paid utility deposits by 3:00 pm. Requests received after 3:00 pm will be processed the next business day.

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Identity Verification Form  *Required if valid U.S. government issued picture identification is not available
 
Contact Information:
City Hall
181 South Street, Gastonia, NC  28052
(PO Box 1748, Gastonia, NC  28053-1748)electric-service
704.866.6714 (office)
704.869.1055 (fax)
Email
 
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