Utility Customer Service

Customer Service Collage 2Utility Customer Service is responsible for timely and accurate billing for City of Gastonia services, the collection of City revenues and requests for new, transfer or termination of utility service.  This includes utility payments, parking tickets, business licenses, and assessment of water and sewer.
If you are a City of Gastonia Utility customer and have an after hour emergency with your utility service, please call 704-866-6843.
For more information on Utility Customer Service see the Quick Links section to the right.
Offices for Utility Customer Service are open Monday through Friday, 8:00 am to 5:00 pm and are located in City Hall at 181 South Street on the first floor.
Contact Information:
City Hall
181 South Street, Gastonia, NC  28052
(PO Box 1748, Gastonia, NC  28053-1748)
704.866.6714 (Automated Reporting)
704.869.1055 (fax)

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