Special Payment Programs
Several programs offered by the City of Gastonia address special needs of our customers. These include the Medical Alert program, Pay Arrangement program, and Delayed Disconnection Policy during severe weather and consideration for our senior citizens. For more information about any of these programs, please call our office at 704.866.6716.
For more information on Utility Customer Service see the Quick Links and Programs sections to the right.
Offices for Utility Customer Service are open Monday through Friday, 8:00 am to 5:00 pm and are located in City Hall at 181 South Street on the first floor.
181 South Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)