Utility Account Payment Terms
Bills are due upon receipt and become past due on the 21st day after the date of the bill. If payment is not received by 5:00 p.m. on the Due Date, a Late Fee of $5.00 or 1.5% of the Past Due balance, whichever is greater, may be added to the account. A Reminder Notice is mailed and if payment is not received within 14 days, a $25.00 Administrative Fee may be added to the account and a Disconnect Order is scheduled. The Past Due balance and the Administrative Fee must be paid to avoid disconnection. If services are disconnected, an additional $20.00 Reconnection Fee may be added to the account when service is restored. If service is restored after 5:00 p.m. an additional charge of $30.00 may apply for after-hours reconnection.
For more information on Utility Customer Service see the Quick Links and Programs sections to the right.
Offices for Utility Customer Service are open Monday through Friday, 8:00 am to 5:00 pm and are located in City Hall at 181 South Street on the first floor.
181 South Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)