Your meter will be read on the scheduled Disconnect Date for your Final Bill which will be mailed to your new address. If there is a Deposit on the account, it will be applied to the Final Bill charges and any remaining balance will be refunded.
Offices for Utility Customer Service are open Monday through Friday, 8:00 am to 5:00 pm, excluding holidays, and are located in the Garland Business Center, 150 S. York Street, on the first floor.
Garland Business Center, 1st Floor
150 S. York Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)
Email us with general questions and inquiries only.
For new or transferred service or to place a request to disconnect service, please use the Quick Links on the right to ensure we receive and confirm your request. Thank you!