City buildings and services during Phase 2

The City of Gastonia is continuing its efforts to respond to the spread of coronavirus (COVID-19) and to help protect the public and its employees.That action includes complying with the State of North Carolina's Phase 2 order. The information below may help you as you make plans to visit City-owned buildingns or facilities. 

Gastonia City Hall, 181 S. South St., is closed to the public.

  • When the City Council meets in open session, the number of people in the room is limited to 10, including elected officials and City employees. 
  • Individuals who wish to speak during the public comment portion of a City public meeting must register in advance and attend remotely.

Garland Municipal Business Center, 150 S. York St., including Utilities Customer Service Center, closed to the public.

To request an Extended Payment Plan for utility charges that became past-due between March 31 and June 1, 2020, fill out the application form or call 704-866-6984.

Customers can pay utility bills online, by phone at 704-866-6716, by payment drop boxes or by mail.

Cash payments on utility bills can be made at ACE Cash Express or at one of the City's payment kiosks located at:

  • Bi-Lo, 2601 S. New Hope Rd.
  • Food Lion, 1024 W. Hudson Blvd.
  • Ganesha Food Mart, 1617 N. Chester St.
  • Food Lion, 111 W. Garrison Blvd.
  • Food Lion, 3011 Union Road.

More information about utility bill payment options, requests for new or discontinued utility service, or other utilities questions.

Development Services

Economic Development

  • For grants, City-owned property, and Downtown issues, call 704-854-6631.
  • For small business, retail, and general development, call 704-869-7866.
  • For emergency business disaster relief, contact the Small Business Administration at 800-877-8339.

Community Services

Parks and Recreation

  • Parks, greenways, trails and open spaces are open. Visitors should maintain a distance of 6 feet from others.
  • Athletic fields and basketball and volleyball courts at parks are open.
  • Park restrooms will reopen gradually. Even if a park is open, the restrooms may be closed.
  • Rankin Lake boathouse and Skeet and Trap Range open with limited hours and with new restrictions because of COVID-19.
  • Lineberger Park swimming pool will open May 30 with limited capacity. Open weekends only until June 6.
  • Erwin Park swimming pool is closed.
  • Splash pads, park playgrounds and drinking fountains are closed.
  • Recreation Centers are closed and indoor activities have been suspended.
  • Youth and adult athletic/recreation programs have been suspended. 
  • Administrative offices are closed to the public.
  • Cemetery administrative office are closed to the public. Call 704-866-6857.

Police and Fire

  • The front doors of the Gastonia Police Department are locked until further notice. Visitors should press the call button for assistance or call the GPD front desk at 704-866-6702. 
  • All fire stations are closed to the public. If contact is necessary please ring doorbells and assistance will be provided as soon as possible.
  • Gastonia Police firing range closed to the public.


  • Bradley Transit Station, 121 N. Oakland St., closed for repairs. No tickets needed to ride buses through June 30.

To remain open to the public

 **This page was last updated May 29, 2020.**