Utility Payment Options

City of Gastonia and Two Rivers Utilities customers have several options available for paying their monthly utility bill, most of which are free of charge.

Payment by Mail
Included with your monthly City of Gastonia utility bill is a blue window envelope that you can use to mail your payment. Please tear off the lower bill stub portion of your bill to include with your payment and make sure the return address shows through the window on the envelope. It is also helpful to include your account number on your check or money order. In the event that you have lost your blue return envelope or do not have your bill with the remittance address, please send payments to the following address:

City of Gastonia
PO Box 580068
Charlotte NC 28258-0068

Payment Kiosks
If you prefer to pay in cash, we have five (5) Automated Bill Payment Centers (Kiosks). These payment centers work very much like bank ATMs and can process payments made in cash or by debit/credit card.
Customers must have their 8-digit City of Gastonia account number and address information to make a payment, or in some cases may access their account using the service location address and last 4 digits of their Social Security Number.
Automated Bill Payment Kiosk Locations:
Bi-Lo Store - 2601 S. New Hope Rd – Open 6:00 am until 11:00 pm
Food Lion – 1024 W. Hudson Blvd – Open 7:00 am until 10:00 pm
Food Lion - 111 W. Garrison Blvd - Open 7:00 am until 10:00 pm
Food Lion - 3011 Union Road - Open 7:00 am until 10:00 pm
Ganesha Food Mart – 1617 N. Chester St – Open 8:00 am until Midnight

Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day.

Ace Cash Express
If you still prefer to pay your bill face-to-face with someone, you also have the option to make your payments at Ace Cash Express 2597 W. Franklin Blvd. Customers are charged a $1.00 convenience fee for this option.
Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day.

24-Hour Dropbox Locations
For your convenience, 24-hour payment drop boxes are located behind the Garland Business Center on York Street, and also outside Cramerton Town Hall. Payments should be made by check or money order only.

• Please include the payment remittance portion of your bill.
• Please make sure the name, address and account number are noted on the check or money order.
Please note that there are earlier cut-off times posted at each of these locations for same-day processing of your payment.

Pay Online
You can pay your bill online with a debit card, credit card or bank account, 24 hours a day, seven days a week, with no additional fees. For your convenience, a link is located on the main page of the City of Gastonia’s website at www.cityofgastonia.com. Here you will find all the information you need to make your payment.
Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day.
 
Automatic Bank Draft
Save time and money by participating in the City’s Automatic Bank Draft Program for your monthly utility bills.

No more writing a check each month, paying postage, or worrying about late fees or disconnection of your services. We will continue to send you a monthly utility bill showing your total current charges and the date this amount will be automatically drafted from your bank account, typically fourteen days from the date of the bill. If you want to combine this payment option with our Budget Billing Plan, it will make it even easier by letting you know exactly how much will be drafted each month.

Participation is easy, and free. To enroll, click here. The form is submitted securely to our Customer Service department.

Pay By Phone
Pay your bill anytime, from anywhere, using MasterCard, VISA, Discover or Electronic check, with no additional fees, by calling one of the following numbers:

Automated Customer Service Line
704-866-6716, Options 2 & 2

Paymentus Corporation
1-888-484-9465

Please be sure to have your account number and billing zip code. Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day.