Utility Account Payment Terms

Bills are due upon receipt and become past due on the 21st day after the date of the bill. If payment is not received by 5:00 p.m. on the Due Date, a Late Fee of $5.00 or 1.5% of the Past Due balance, whichever is greater, may be added to the account. A Reminder Notice is mailed and if payment is not received within 7-14 days, a $25.00 Administrative Fee may be added to the account and a Disconnect Order is scheduled. If services are disconnected, an additional $20.00 Reconnection Fee may be added to the account when service is restored. If service is restored after 5:00 p.m. an additional charge of $30.00 may apply for after-hours reconnection.
For more information on Utility Customer Service see the Quick Links and Programs sections to the right.
Offices for Utility Customer Service are open Monday through Friday, 8:00 am to 5:00 pm and are located in the Garland Business Center at 150 S. York Street, on the first floor.
Contact Information:
Garland Business Center, 1st Floor
150 S. York Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)
704.866.6714 (office)
704.869.1055 (fax)

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