Missed Pickups

If any of your solid waste collection (garbage, recycling or yard waste) was not picked up, you may call Solid Waste Customer Service at 704.866.6774 to reschedule your collection.
Please note that a separate truck is used for each type pickup.  The same truck that picks up garbage from the green rollout will not be the same truck used for yard waste or recycling.
If your items were missed due to being overfilled, not out by 7am, blocked or too close to another object, turned the wrong direction, too far from the curb or any non-compliant issue, the driver will call the issue in to the customer service center and you will be notified of such reason at the time of your call. 
For more information, please see the Quick Links section to the right.
Offices for Solid Waste are open 8:00 am to 4:30 pm Monday through Friday.
Contact Information:
Solid Waste Division
P.O. Box 1748 Gastonia, NC 28052-1748
704.866.6774 (office)
704.866.6047 (fax)
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