The City of Gastonia and Two Rivers Utilities strive for zero outages; however, they are inevitable. Storms, animals, trees, and accidents are the major culprits for the outages we experience.
Note: If you are experiencing a life-threatening emergency, or if you see a downed power line (do NOT go near it), please call 911 or 704-866-6823 to report it.
PLEASE NOTE: YOU MUST SET UP YOUR SERVICES IN THE APP AFTER DOWNLOADING. YOU WILL NEED TO KNOW YOUR ACCOUNT NUMBER.
- After you download the app, set up your service(s) by tapping ACCOUNT MANAGEMENT, then ADD ACCOUNT and follow the on-screen prompts. After setup, your service(s) will be listed when you tap ACCOUNT MANAGEMENT.
- If/when your service goes out, open the app and tap REPORT OUTAGE. In the MY ACCOUNTS list, tap the service that's out (you can set up multiple services/locations) and follow the on-screen prompts to submit your outage report.
Municipal Operations Center
1300 N. Broad Street, Gastonia, NC 28054
(PO Box 1748, Gastonia, NC 28053-1748)
704-866-6823 (Automated Reporting)
704-836-0055 (fax)
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COG-TRU Outages is our free mobile app.
It's the fast and easy way to notify us of problems with your electric, water, or sewer service. Rather than calling us to report an outage, use the app to easily send us your outage report. The app is available now at the Google Play and iOS App Stores.
